Privacy Policy

At Couples Online, your privacy matters. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and discreet.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit couplesonline.com.au, contact us, or purchase from our store.

1. What We Collect

We may collect the following personal information:

Name
Contact details (email, phone number, delivery address)
Billing information (payment details via secure third-party providers)
Order history
IP address and device/browser details
Any communications with our customer service team

We collect this information directly from you when you:

Place an order
Subscribe to our newsletter
Contact us via email, phone, or online form
Browse or interact with our website

2. How We Use Your Information

Your information helps us to:

Process and deliver your orders
Communicate order updates and respond to enquiries
Improve our website and customer experience
Send you marketing communications (only if you opt-in)
Detect and prevent fraud or misuse of our services
Comply with legal obligations

3. Disclosure of Your Information

We respect your privacy and will never sell or rent your personal information. We may share your data with:

Trusted third-party service providers (e.g. payment processors, delivery partners, IT support)
Government authorities if legally required

All third-party providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure servers and encrypted transactions (SSL)
Restricted access to data
Regular monitoring and updates to our systems

5. Cookies and Analytics

Our website uses cookies to improve functionality and track user activity for analytics and advertising. You can manage cookie settings through your browser at any time.

6. Marketing Communications

We only send marketing emails or newsletters if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

7. Access and Correction

You have the right to access and correct any personal information we hold about you. To make a request, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date.