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Terms Of Service

Welcome to couplesonline.com.au. By accessing or using our website, services, or purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by Couples Online Pty Ltd. Throughout the site, the terms "we", "us", and "our" refer to Couples Online. By using our site, you agree to be bound by these Terms of Service, including any additional terms and conditions referenced or made available by hyperlink.

2. Eligibility

To use this site and make purchases, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our services, you confirm that you meet this requirement.

3. Products and Orders

All products listed are subject to availability. We reserve the right to discontinue or change items at any time without notice. Prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to refuse or cancel orders at our discretion, including those that appear to be fraudulent or in breach of our terms.

4. Shipping and Delivery

We deliver across Australia. Estimated delivery times are provided for convenience only and are not guaranteed. If your order is delayed, damaged, or missing, please contact us at support@couplesonline.com.au.

5. Returns and Refunds

Due to the personal nature of many of our products, returns are only accepted in the case of damaged, faulty, or incorrect items. Please contact us within 7 days of receipt. For more information, see our Returns Policy.

6. Use of Website

You agree not to:

  • Use the site for unlawful purposes;

  • Attempt to gain unauthorised access to our systems;

  • Transmit viruses, malware, or other harmful code;

  • Reproduce or distribute any part of the site without our written permission.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Limitation of Liability

To the extent permitted by law, Couples Online shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the site or products purchased. We do not guarantee that our services will be uninterrupted, secure, or error-free.

9. Indemnity

You agree to indemnify and hold harmless Couples Online, its employees, agents, and affiliates from any claims, losses, liabilities, or expenses arising out of your misuse of the site or breach of these Terms.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site following such changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@couplesonline.com.au
Phone: 1300 818 406 (Mon–Fri, 9:00am–5:00pm AEST)
Mail: PO Box 337, Mermaid Beach QLD 4218, Australia

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